All Customers With Direct Vent Equipment

It is important to make sure both PVC pipes exiting your home are free and clear of all snow and debris. Snow drifts blocking these pipes could cause system malfunctioning or carbon monoxide leaks.

Attention: Heat Pump Owners

It is important to clear snow from the coils of your outside condenser and make sure that there is a direct path for air flow.This will prevent system malfunctions and will increase efficiency. Please also be aware that running your heat pump in extreme temperatures could negatively impact its operation or efficiency. Make sure your specific model is designed to withstand today's frigid temperatures.