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LeBlanc HVAC, Plumbing & Electric | HVAC Office Staff - Dispatcher & Reception

HVAC Office Staff - Dispatcher & Reception

HVAC Dispatchers and Receptionists

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RECEPTIONIST – CUSTOMER SERVICE REPRESENTATIVE

A.J. LeBlanc Heating & Plumbing has provided HVAC installation & service to our customers for over 93 years. We are searching for a team player with a positive attitude to join our growing team.

This position requires a diversely talented candidate who is motivated to answer our telephones and direct calls to the appropriate person.

The candidate requires a high level of organization, multi-tasking, strong communication skills and proficient with office processes, protocols and procedures.

The position requires a motivated person that aims for accuracy and is detail-oriented. The candidate must work well as a team member to ensure superior service to all of our customers. In addition, the Customer Service Representative is responsible for completing a wide variety of tasks that lend to the efficient execution of the company’s daily operations.

JOB DESCRIPTION:

  • Comfortably handles inbound calls on a multi-line phone system
  • Transfers telephone calls and inquiries to the appropriate coworker or department
  • Accurately conveys information about our services and products
  • Secures accurate information about customer demographics and needs
  • Is proactive in all interactions
  • Possesses strong customer service skills
  • Possesses proficient computer skills with experience in all Microsoft programs
  • Responds to emails utilizing Microsoft Outlook

REQUIRED SKILLS & QUALIFICATIONS :

  • Has outstanding interpersonal skills
  • Works well in a high stress environment
  • Maintains composure and responds in a courteous, respectful and professional manner
  • Is a team player with a positive attitude
  • Has a willingness to learn about the HVAC (heating, ventilation and air conditioning) industry
  • Proficiency with Microsoft Office Software
  • Easily learns new software designed for the HVAC industry

REQUIREMENTS :

  • Minimum of one year of customer service experience in an office environment is highly desired.
  • High School Diploma required.
  • Job Type: Full-time

    Pay: $11.00 - $22.00 per hour

    COVID-19 considerations:

    Our office is supplied with hand sanitizer, disinfecting wipes and required masks. The office is sanitized by a hired cleaning company.